Phoenix, the built-in AI assistant
Phoenix is PalmFlow's built-in AI assistant. Ask plain-language questions about your own inventory and sales, draft listing copy, and get pricing context.
Phoenix is the AI assistant built into PalmFlow. Unlike a generic chatbot, it can answer questions about *your* data — your inventory, your sales, your margins.
What Phoenix is good at
- Answering questions about your business. "Which items have sat unsold the longest?" "What was my real margin last month after fees and shipping?" Instead of building a spreadsheet, you ask.
- Drafting listing copy. Give it an item's brand, model, and condition and it drafts a title that uses keywords buyers actually search, plus a clean description.
- Pricing context. It can help you reason about where to price something based on what you're seeing — a starting point, not a guarantee.
How to use it
- 1Open Phoenix from the dashboard.
- 2Ask in plain language. Be specific — "show me items in *To ship* over their SLA" beats "what's up with my orders."
- 3Use the answer as a fast first pass, then act in PalmFlow.
Honest limits
AI drafts are a 90%-done first pass, not gospel. A model will sometimes confidently invent a model number or a measurement it can't see, so:
- Check listing drafts before you publish — especially specifics like model numbers and measurements.
- Treat pricing suggestions as a starting point, not a promise. No tool has a crystal ball for what an item will sell for.
What Phoenix can look up
Phoenix isn't guessing from your question — it queries your account. It can pull orders over a date range, filter your inventory, compute performance metrics, compare one period against another, break revenue down by platform, rank your top sellers, and find your longest-sitting stock.
That's the boundary worth knowing: questions answerable from those are answered from your real data. Anything outside them — what an item will fetch next month, what a buyer is thinking — is the model reasoning, not your ledger.
What counts against your allowance
Phoenix is metered per month, and both kinds of use draw on the same pool: questions you ask the assistant, and AI-drafted listing titles and descriptions from the listing composer. Running low on one means running low on both, which is worth knowing before you hit it mid-listing.
Allowances scale with your plan, every plan includes some, and annual billing doubles them. See Plans and billing and /pricing for current numbers.