Item lifecycle, statuses, and SLA tracking

Every item moves through stages — sourced, listed, sold, shipped — and the time it spends in each stage is money. PalmFlow tracks that journey and warns you when something stalls.

Statuses and the lifecycle

A status marks where an item is in its life. PalmFlow ships with sensible defaults, and you can define custom statuses to match how you actually work — for example *Awaiting arrival*, *Needs photos*, *Listed*, or *To ship*.

As an item moves, its status changes, and each change is stamped on the item's timeline — a full history from the day you added it to the day it ships: status changes, location moves, listing events, the sale, and any notes.

SLA tracking

An SLA (service-level agreement) is a target for how long an item should stay in a given status. Set, say, a 3-day target for *To ship* and a 14-day target for *Listed*, and PalmFlow flags items that blow past their window.

• Each status can carry its own SLA target, in days.
• Items approaching or past their SLA are surfaced so they don't rot unseen.
• You'll see SLA indicators in the inventory list and on the item itself.

This is how you catch the listing that's been sitting unsold for a month, or the order that should have shipped two days ago, *before* it becomes a problem.

Why it matters

• Nothing falls through the cracks — slow items raise their hand instead of hiding in a long list.
• Faster cash cycle — shorter time-in-stage means inventory turns into money sooner.
• Honest history — the timeline is a complete audit trail for every item.