Item lifecycle, statuses, and SLA tracking
Track every item through its lifecycle in PalmFlow with custom statuses, a full timeline, and per-status SLA targets that flag items sitting too long.
Every item moves through stages — sourced, listed, sold, shipped — and the time it spends in each stage is money. PalmFlow tracks that journey and warns you when something stalls.
Statuses and the lifecycle
A status marks where an item is in its life. PalmFlow ships with sensible defaults, and you can define custom statuses to match how you actually work — for example *Awaiting arrival*, *Needs photos*, *Listed*, or *To ship*.
As an item moves, its status changes, and each change is stamped on the item's timeline — a full history from the day you added it to the day it ships: status changes, location moves, listing events, the sale, and any notes.
SLA tracking
An SLA (service-level agreement) is a target for how long an item should stay in a given status. Set, say, a 3-day target for *To ship* and a 14-day target for *Listed*, and PalmFlow flags items that blow past their window.
- Each status can carry its own SLA target, in days.
- Items approaching or past their SLA are surfaced so they don't rot unseen.
- You'll see SLA indicators in the inventory list and on the item itself.
This is how you catch the listing that's been sitting unsold for a month, or the order that should have shipped two days ago, *before* it becomes a problem.
Why it matters
- Nothing falls through the cracks — slow items raise their hand instead of hiding in a long list.
- Faster cash cycle — shorter time-in-stage means inventory turns into money sooner.
- Honest history — the timeline is a complete audit trail for every item.
PalmFlow is inventory, eBay sync, and bookkeeping for resellers — in one place.
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